Privacy Policy
Last updated: July 2025
This Privacy Policy explains how coursecreativelive.com ("we," "us," or "our") collects, uses, stores, and protects your personal information when you use our website and services. It applies to all users globally, including users in India, the European Union (EU), the European Economic Area (EEA), the United Kingdom (UK), and the United States of America (USA).
By using coursecreativelive.com, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website.
1.Who We Are
coursecreativelive.com is an online platform that enables users to discover, enrol in, and attend live creative courses delivered by independent content creators. Our platform operates from India.
Contact:
Email: support@coursecreativelive.com
Website: https://www.coursecreativelive.com
2.Information We Collect
2.1 Information You Provide Directly
- •Account information: Full name and email address when you create an account.
- •Payment information: When you purchase a course, your payment is processed by Razorpay. We do not store your card number, CVV, or banking credentials. We retain the transaction amount, currency, Razorpay payment ID, and order ID for record-keeping purposes.
- •Contact form submissions: Your name, email address, and the message you submit via our Contact page.
- •Newsletter subscription: Your first name, last name, and email address if you choose to subscribe.
2.2 Information Collected Automatically
- •Authentication data: Session tokens and authentication state managed through our authentication provider (Supabase).
- •Currency preference: We detect and store your preferred display currency (via a cookie) to show prices in your local currency.
- •Rate limiting data: IP addresses are temporarily stored in our rate limiting system (Upstash Redis) solely to prevent abuse. This data expires automatically within minutes to one hour and is never used for any other purpose.
2.3 Information We Do Not Collect
We do not use any analytics tools such as Google Analytics, Meta Pixel, or Hotjar. We do not collect behavioural tracking data, browsing history beyond what is operationally necessary, or any sensitive personal data such as government IDs, health information, or biometric data.
3.How We Use Your Information
- •To provide our services: Creating and managing your account, processing course enrolments, and delivering course access information including join links.
- •To process payments: Facilitating transactions through Razorpay for course purchases and upgrades.
- •To communicate with you: Sending payment confirmation emails, course-related updates, and responding to your contact form submissions.
- •To send newsletters: Sending updates and announcements to users who have explicitly subscribed. You may unsubscribe at any time by emailing us at support@coursecreativelive.com.
- •To protect our platform: Using IP addresses and user identifiers temporarily for rate limiting to prevent abuse, spam, and bot activity.
- •To comply with legal obligations: Retaining financial transaction records as required by applicable law.
4.Legal Basis for Processing (For EU/EEA/UK Users)
If you are located in the EU, EEA, or UK, we process your personal data under the following lawful bases as required by the General Data Protection Regulation (GDPR):
- •Contractual necessity: Processing your name, email, and payment information is necessary to fulfil your course enrolment contract with us.
- •Legitimate interests: Temporary processing of IP addresses for rate limiting and security purposes, where our legitimate interest in protecting the platform does not override your rights.
- •Consent: Sending newsletters and marketing communications, where you have explicitly opted in. You may withdraw this consent at any time by unsubscribing.
- •Legal obligation: Retaining payment and financial records for the legally required period.
5.Third Parties We Share Your Information With
We share your personal information only with the following third-party service providers, strictly for operational purposes:
| Service | Purpose | Location |
|---|---|---|
| Supabase | Database storage, user authentication, and session management | India (Mumbai) / USA |
| Razorpay | Payment processing | India |
| Resend | Sending payment confirmation emails | USA |
| Brevo (via Supabase) | Sending authentication emails (signup confirmation, password reset) | EU |
| Cloudflare | DNS management and bot protection (Turnstile) | USA (global CDN) |
| Upstash | Rate limiting (temporary IP and user ID storage) | USA/Global |
| Vercel | Website hosting and deployment | USA (global CDN) |
We do not sell, rent, or trade your personal information to any third party for marketing or any other purpose.
6.International Data Transfers
Our platform operates from India, and some of our service providers are located in the USA and EU. When your data is transferred outside your country of residence, we ensure appropriate safeguards are in place:
- •For EU/EEA/UK users: transfers are made to providers that maintain Standard Contractual Clauses (SCCs) or equivalent safeguards.
- •For Indian users: transfers comply with applicable provisions of India's Digital Personal Data Protection Act, 2023 (DPDPA).
7.Data Retention
- •Account data (name, email, profile): Retained for as long as your account is active. Upon account deletion, this data is permanently deleted immediately.
- •Enrolment records: Deleted immediately upon account deletion.
- •Payment transaction records: Retained for 7 years from the date of transaction, as required by Indian financial regulations and applicable law. This includes transaction amounts, Razorpay payment IDs, and order IDs.
- •Contact form submissions: Retained until manually deleted by our team after the matter is resolved.
- •Newsletter subscriptions: Retained until you unsubscribe.
- •Rate limiting data: Automatically expires within minutes to one hour.
8.Cookies
We use a minimal number of cookies strictly necessary for the operation of the website:
- •Authentication cookies: Set by Supabase to maintain your logged-in session.
- •Currency preference cookie: Stores your preferred display currency to show prices correctly.
We do not use advertising cookies, tracking cookies, or any third-party marketing cookies. Since we use only strictly necessary cookies, we do not display a cookie consent banner. If this changes in future, we will update this policy and implement appropriate consent mechanisms.
9.Your Rights
9.1 For EU/EEA/UK Users (GDPR Rights)
You have the following rights regarding your personal data:
- •Right of access: Request a copy of the personal data we hold about you.
- •Right to rectification: Request correction of inaccurate or incomplete data.
- •Right to erasure ("right to be forgotten"): Request deletion of your personal data, subject to legal retention obligations.
- •Right to data portability: Request your data in a structured, machine-readable format.
- •Right to object: Object to processing based on legitimate interests.
- •Right to restrict processing: Request that we limit how we use your data in certain circumstances.
- •Right to withdraw consent: Where processing is based on consent (e.g. newsletters), withdraw it at any time by emailing us at support@coursecreativelive.com, without affecting prior processing.
To exercise any of these rights, contact us at support@coursecreativelive.com. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.
9.2 For California Users (CCPA/CPRA Rights)
If you are a California resident, you have the following rights:
- •Right to know: Request disclosure of the categories and specific pieces of personal information we have collected about you.
- •Right to delete: Request deletion of your personal information.
- •Right to opt out of sale: We do not sell personal information. No opt-out is necessary.
- •Right to non-discrimination: We will not discriminate against you for exercising your privacy rights.
To exercise these rights, contact us at support@coursecreativelive.com.
9.3 For Indian Users (DPDPA Rights)
Under India's Digital Personal Data Protection Act, 2023, you have the right to:
- •Access information about your personal data being processed.
- •Correct inaccurate or incomplete personal data.
- •Erase your personal data where it is no longer necessary for the purpose it was collected.
- •Nominate another individual to exercise your rights in the event of your death or incapacity.
- •Grieve any violation of your rights under the DPDPA by contacting us at support@coursecreativelive.com.
10.Children's Privacy
Our platform is intended for users who are 18 years of age or older. We do not knowingly collect personal information from anyone under the age of 18. If you are under 18, please do not use our services or provide any personal information to us.
If we become aware that we have inadvertently collected personal information from a person under 18, we will take immediate steps to delete that information. If you believe we may have collected information from a minor, please contact us at support@coursecreativelive.com.
11.Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encrypted data transmission (HTTPS), row-level security on our database, hashed password storage, and rate limiting to prevent abuse.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee absolute security.
12.Links to Third-Party Websites
Our website may contain links to third-party websites (such as content creator profiles or social media pages). We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any personal information.
13.Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.
14.Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: support@coursecreativelive.com
Website: https://www.coursecreativelive.com
For partnership and collaboration enquiries: partnerships@coursecreativelive.com